SMS Messaging – Privacy Policy
FreshVue SMS Messaging Privacy Policy
This SMS Consent Privacy Policy (“SMS Privacy Policy”) outlines the terms and conditions under which FreshVue (“FreshVue,” “we,” “us,” or “our”) may communicate with you via SMS (“Short Message Service”) for conversational communication purposes. By providing your consent to receive SMS messages from FreshVue, you agree to the terms outlined herein.
Privacy Policy for SMS Messages
This SMS Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our conversational SMS messaging service. FreshVue complies with the Telephone Consumer Protection Act (“TCPA”) and other applicable laws and regulations governing SMS communications.
Opt-In Consent for SMS Communication
By providing your mobile phone number and opting in to receive SMS messages from FreshVue, you expressly consent to receive SMS messages for conversational purposes.
These messages may include, but are not limited to:
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Appointment reminders
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Service-related communications
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Responses to your inquiries
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Updates relevant to your interactions with FreshVue
Opt-In Methods
You may opt in to receive SMS messages from FreshVue in the following ways:
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By providing written consent via email, online form, or other electronic or hard-copy method
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By initiating a text message conversation with FreshVue and providing consent
By submitting your phone number and consent, you authorize FreshVue to send SMS messages and notifications. Message and data rates may apply.
Opt-Out Option
You may opt out of receiving SMS messages at any time by replying “STOP” to any message. After opting out, you will no longer receive SMS messages except for a confirmation of your request.
Information We Collect
We collect personal information you provide during SMS interactions, including:
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Your phone number
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Messages exchanged during conversations
How We Use Information
We use this information to:
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Provide and personalize SMS communications
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Respond to inquiries and requests
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Communicate service updates and reminders
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Disclosure of Information
We do not sell or share your personal information for marketing purposes without your consent.
We may share information:
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When required by law
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With service providers supporting SMS delivery
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To comply with legal obligations
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
SMS opt-in data and consent will not be shared with any third parties.
Retention of Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Changes to This Policy
FreshVue may update this SMS Privacy Policy at any time. Changes become effective upon posting to our website or communication channels. Continued use of the service constitutes acceptance of any updates.
Messaging & Carrier Notice
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Standard message and data rates may apply
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Message frequency will vary based on your interactions
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Messages will only be sent when relevant to your engagement with FreshVue
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We do not send unsolicited marketing messages without explicit consent
Communication Platform
FreshVue utilizes the secure Microsoft communication platform to deliver SMS services. This provider maintains industry-standard security certifications and compliance frameworks.
Contact Information
If you have questions about this SMS Privacy Policy or our messaging practices, please contact:
FreshVue
42 N Hogan St.
Spokane, WA 99202
509.484.7680
support@afreshvue.com
Consent
By using FreshVue’s SMS messaging service, you agree to this SMS Privacy Policy.